Michael Eriksson's Blog

A Swede in Germany

Follow-up: Some problems for German consumers illustrated by Beyerdynamic and DHL

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Unfortunately, Beyerdynamic compounds its customer hostile behaviour through spam:

Today, I received a rudely* formulated spam message trying to force-feed me additional products.

*Presuming to address me by first name and using the informal “du”, which by German standards is an absolute no-no and a gross breach of protocoll in business (and most private) settings, before a mutual agreement on this point has been reached. It is far worse than e.g. calling a first-time customer “dude” in the U.S.—more on the level of calling the President “dude”.

This would have been an inexcusable abuse of my trust and data, even had the relationship been a good one. This alone would have been enough for me to terminate any further relationships with Beyerdynamic, even without the previous events.

In light of those previous events, its beyond anything and everything that is even remotely conscionable and acceptable.

Unfortunately, this is another recurring problem: Many businesses imagine that as soon as they have sold any product, received any inquiry, or (often) even have just gotten their hands on an email address, they have the right to do anything they want with it.

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Written by michaeleriksson

July 2, 2017 at 12:21 pm

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