Michael Eriksson's Blog

A Swede in Germany

German taxes and Elster IV: Elster offline

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And yet more problems with Elster and the VAT*: As I tried to call up the corresponding web page for January’s VAT declaration, I was met with a browser error indicating that the site could not be found. A few hours** later—same thing. A few days*** later—same thing. Today—same thing. I now tried pinging the server—no response. I tried a web search to find out what was wrong—and, to my great surprise, found a functioning page.

*Cf. a previous post on a late fee and another discussing the original VAT issue. On a positive note, my complaint against the late fee was approved; on a negative, I strongly suspect that I will receive another late fee over the events of this post…

**Even a well-managed site can on occasion be temporarily unavailable. Elster is not well managed…

***With the exceptional incompetence displayed by the “IRS” so far, I would not have been the least surprised, if they were unable to bring their servers back up within an even semi-reasonable time frame, had deliberately shut them down for maintenance and failed to provide a temporary explanatory page, or similar.

Apparently, the original official site of elsteronline.de, bookmarked by me, was gone, now replaced by elster.de. The switch alone is questionable, seeing that it can lead to exactly this type of problem—however, that no corresponding message was left for even a transitional phase, that is inexcusable. (I note that, from my browser history, such a transitional phase must have been present, since previous requests appear to have been silently redirected—exactly the thing not to do.)

Elster online, my ass! Elster offline!

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Written by michaeleriksson

February 18, 2018 at 8:41 pm

Posted in Uncategorized

Tagged with , , , ,

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