Michael Eriksson's Blog

A Swede in Germany

Follow-up: My recent problems with Unitymedia

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The situation around Unitymedia (cf. [1], [2]) remains extremely frustrating:

  1. My support inquiry is still unanswered, despite a reminder.
  2. I still cannot use the main Internet connection of my apartment.
  3. While I am able to use the hotspot functionality as a workaround, it is (not unexpectedly) considerably slower than my real connection used to be. To boot, there are continual, highly annoying interruptions, leading to e.g. SSH sessions dying and needing a restart, and “ping”* does not work at all. Not to forget: This type of access is inherently more dangerous than the regular use, because it is easier for a hostile entity to listen in on and/or manipulate the communication.

    *Neither does e.g. “traceroute”, and I suspect that the entire ICMP is blocked, which would border on the negligent, seeing that this protocol has an import role in ensuring correctness and efficiency of Internet communications. (Blocking just specifically ping is dubious, but might be somewhat excusable due to its occasional abuse for denial-of-service attacks. For me, however, the lack of ping is a major nuisance, since I need to keep an eye on a few servers, and ping is the best way to do this; especially when reachability problems can be either a server-side problem or a connection problem, as is currently the case.)

  4. The miserable web interface of the router* works better in the newly installed Chromium than it did in Firefox; however, the situation is not satisfactory: Approximately every second attempt to run the built-in trouble-shooting results in a long wait and then an unspecified failure; every second results in a long wait and the claim that everything would now be OK—while de facto everything remains just as broken as before.

    *I note that the router is provided by and is the property of Unitymedia, with the implication that problems, malfunctions, whatnot, are Unitymedia’s responsibility—not e.g. those of an independent retailer.

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Written by michaeleriksson

April 1, 2018 at 7:24 pm

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