Michael Eriksson's Blog

A Swede in Germany

Follow-up II: Some more experiences with eCommerce and poor web-design II

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As a further follow-up to recent writings ([1], [2], [3]) I have to categorically advice to stay away from Cyberport. What has transpired here is so Kafkaesque as to stretch the believable.

I placed my order on the 26th March, received an email request for choice of alternate payment methods on the 27th, and immediately replied. After having received no reaction by the 29th, I sent a reminder and additionally set a deadline for the 1st of April. On the 1st, I received an email incorrectly claiming that I had not replied to the request from the 27th, with no indication that my reminder from the 29th would be known either. I immediately replied, quoting my previous emails and requested an immediate resolution.

Today (i.e. the 2nd), I received what amounts to the same email again—and again with no acknowledgment of any of my replies and reminders.

I note that I have had no email problems on my end, including no error messages, no bounces, no indications that other recipients would not receive their emails, …, and must conclude that Cyberport has a severe email problem on its end, is unable to perform even the most basic customer service actions, and/or is deliberately* doing something inexcusable.

*I tend to apply Hanlon’s Razor, but it is noteworthy that the 1st of April is involved. Combine this with an individual employee with an inexcusable attitude, and it is not impossible.

I have now unambiguously rescinded my order.

Excursion on computers:
In parallel, I have looked for alternative providers. Apart from the problems of finding OS-free computers and an online store with reasonable payment options, I am puzzled by the current price and “bang for the buck” levels. It has been quite some time since I last followed price developments, but there does not appear to be a significant price advantage for desktop computers anymore (despite the savings on the display, keyboard, whatnot, and from the lesser need to keep things small). Very many systems sell for absolutely astronomical prices*, probably because the desktop market has been skewed towards very high-end gaming computers. The cheaper systems, on the other hand, have considerably worse** specifications than I would have expected from the standards and trends from, say, five years back (when I was much more up-to-date).

*Often upwards of two thousand Euro, quite often upwards of one thousand Euro—are we back in the 1990s?

**Many systems have dual-cores below 3 GHz. None of the cheaper systems (and far from all of the more expensive) have 16 GB of RAM, many fail to have even 8 GB, and I have even seen some with a measly 2 (!) GB. As a comparison, my 2012 desktop had 2 GB, and was not a very expensive one. By Moore’s Law, I would have expected 16 and 32 GB to dominate even among the lower end systems.

Excursion on shelves:
After Bauhaus’ failure, I visited some other websites, and found that of competitor Hornbach to be much more user-friendly. It, too, suffers from excessive reloading, but is so much faster that this is acceptable (but still not ideal). I have replaced my Bauhaus order with a roughly equivalent one from Hornbach. (The payment options were similarly weak; however, I decided to risk prepayment, seeing that Hornbach, unlike e.g. Cyberport, is well-known, “brick and mortar”, and has a history that goes back decades.)

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Written by michaeleriksson

April 2, 2019 at 1:47 pm

2 Responses

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  1. […] never-ending story of eCommerce continues. I had moved my shelve order to Hornbach, and the ordering was surprisingly free of problems. The delivery? That is a different […]

  2. […] The below, minus an excursion, was written some days after [1], and was intended to round out the discussions in that series of texts. Unfortunately, various […]


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