Michael Eriksson's Blog

A Swede in Germany

Stay away from Unitymedia

with 2 comments

I have repeatedly, but highly incompletely, written about my problems with Unitymedia (cf. [1], [2], [3]).

The original problems eventually resolved themselves through my efforts, with not one iota of help from Unitymedia. However, as of January 24th, my connection is gone again and nothing seems to help. Contacting Unitymedia has been hard, because, of course, my telephone runs over the same connection and is also not functioning.* An attempt to visit one of Unitymedia’s stores failed due to it being closed in the middle of the day.**

*I do not currently have a cell-phone; however, due to problems like these, the extreme restrictions on e.g. credit-card payments without a cell- or even smart-phone, etc., I am currently looking into the topic again. Effectively, individuals without a cell-, increasingly smart-, phone are put in an evermore unconscionable situation, have it ever harder to function in a smartphone-centric society.

**And I strongly suspect that I would have been turned out again with a “Call the hot-line. We only sell subscriptions and refuse to help in any way, shape, or form.” had it been open.

Over the weekend, I moved a planned visit to Mönchengladbach ahead; and used the WIFI in my hotel room to send an email, including a detailed description of the problem and my counter-measures, and to do research on various related topics.

Despite my email being marked as “urgent”, I have still not, five days later, received a reply of any type (except an automatic confirmation of receipt) and my connection is still unusable. Correspondingly, I have today terminated my contract(s) with Unitymedia, effective immediately.

Excursion on my current situation:
I am currently, based on my research, using a near-by Deutsche Telekom hotspot, which is actually cheaper per month and seems to have a considerably lower latency (and/or otherwise let me surf faster). On the downside, there is an automatic disconnect every six hours, the maximal through-put is lower (but not too low), and I do stand a risk that the hotspot is turned off at some point (has not happened during these few days). Long-term, this might be replaceable with a mobile subscription and tethering, but at the moment I am kept back by the poor conditions in Germany. There are recently some true* flatrates, but these go at 85 (?) Euro per month with a 24-month minimum subscription, which does not leave me enthusiastic. Non-flatrates invariably have an upper limit on the high-speed traffic which is much too low for the money paid, while the providers praise the high speed and hope that the customers are too stupid to calculate how short a time that speed is usable before the limit is hit.**

*As opposed to the pseudo-flatrates often claimed to be flatrates, where the user has a few GB per month to surf at high speed with, after which the speed is dropped to the level of an ISDN connection.

**Useless speed-promises are extremely common. For instance, Unitymedia raves about how it can deliver up to 400 Megabit/s, but only rarely will even several parallel users actually benefit from that rate. In my case, the WIFI on my (possibly outdated) notebook could not handle more than a fraction of that rate and even my old 100 Mbit/s subscription was overkill. (Specifically, the highest numbers I have seen during download have been around 50 Mbit/s, resp. 6.x MB/s.)

Written by michaeleriksson

February 6, 2020 at 10:06 pm

2 Responses

Subscribe to comments with RSS.

  1. […] A few notes on sub-topics from an earlier text. […]

  2. […] most recent problems had long resulted in no reaction whatsoever from Unitymedia (not counting automatic confirmations […]


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s